Yes. We only use, vegan coconut soy wax, phthalate-free fragrance oils, and non-toxic, eco-conscious materials. Our candles are designed to be safe for your home, your pets, and your air.

For a clean, even burn every time:

• Let your candle burn until the entire surface melts usually 45min to an hour. (depending on the vessel and the room temperature) 
• Always trim the wooden wick to about 1/8″ before each use this prevents excess smoke and extends burn time.

Our FSC-certified wooden wicks give a soothing crackle and slow, clean burn. Trimming keeps the flame steady and prevents soot, especially in smaller rooms.

We recommend burning your Meraki candle for no more than 4 hours per session to preserve the fragrance quality and extend the life of the candle.

Tunneling happens when a candle doesn’t burn long enough to melt the full surface. To avoid this, make sure your first burn is at least 2 hours, so the wax pool reaches the edges.

Sustainability is part of our ritual. Once your candle is finished:

1. Place the vessel in the freezer overnight.
2. Gently remove remaining wax and wick base with a butter knife.
3. Clean the inside with rubbing alcohol or glass cleaner.
4. Repurpose as a planter, brush holder, spice jar, or décor piece endlessly reusable, just like your care.

Most orders ship within 1 business day of purchase.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can click the link in the email to track your candle delivery in real-time.

If your items are damaged or lost during transit, please don’t hesitate tocontact us at info@merakicandlesnyc.com with:

• Your order number
• A description of the issue
• Photos of the damaged product

We’ll review it right away and offer a solution that feels right.

Currently, we do not offer returns or exchanges unless the item is out of stock or arrives damaged. Each candle is hand-poured in small batches, and we hope you’ll love what we created for you.

If something you’ve purchased for any reason becomes unavailable, we’ll contact you immediately and issue a full refund or offer a thoughtful alternative.

We pack your order with recycled and reusable materials, from kraft paper filler to muslin bags you can use again. Whenever possible, we also give shipping boxes a second life.

All our candles are handcrafted and shipped from our studio in New York City, where Meraki was born.